Electronic banking, more commonly known as ebanking, is the newest delivery channel for banking services. Article pdf available january 2017 with 7,045 reads. This paper explores a few published articles that reported on the impacts of electronic banking on the banking industry. Dec 06, 2016 the purpose of the study was to investigate the impact of e banking on the competitiveness of commercial banks in zimbabwe. An analysis of the perspectives of banks customers dr. According to olivia 2011, online banking differs with electronic banking.
E banking, before it became widely used in any other developed and developing countries h. In other words, ebanking means that kind of banking in which the bank uses electronic or satellitebased. The difference is that you can use a debit card to. Electronic banking, also known as electronic fund transfer eft, uses computer and electronic technology in place of checks and other paper transactions. The impact of ebanking service quality on customer. The concept of electronic banking what is ebanking. Electronic banking, or e banking, is the term that describes all transactions that take place among companies, organizations, and individuals and their banking institutions. Ebanking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. Ebanking services features, challenges and benefits 51 2. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. Theimpactofdigitalfinancialservicesonfirms performance. Impact of electronic banking services on bank transactions. Ninety questionnaires were administered to the customers of six commercial banks to elicit information on their satisfaction or lack of satisfaction on the service rendered by their banks. Electronicbanking in ethiopia practices, opportunities and.
The definition of electronic banking varies among researchers, because electronic banking refers to several types of services through which bank customers can request information and carry out most retail banking services via computer, television or mobile phone daniel, 1999. The most important electronic delivery channels are the internet, wireless communication networks, automatic teller machines atms, and telephone banking. She argues that online banking narrows to only use of internet while electronic banking allows an individual to access the account using electronic teller machines. Alsmadi college of economics and administrative sciences alimam muhammad ibn saud islamic university riyadh, saudi arabia.
As the internet is a mass medium, mass media theories may be helpful in explaining why people choose the internet for general message consumption. If you would like, print this study aid for future reference. E banking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the agricultural and industrial revolution. Impact of electronic banking on customer services in lagos. Due to the technological boom, the deployment of information and communication technologies has been reconsidered in the banking sector.
In ethiopia cash is still the most dominant medium of exchange and electronic banking is not well known, let alone used for transacting banking business. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. E banking has broken the barriers of branch banking. It is the most leading part of the financial sector of the country as it is responsible for more than 70 % of the funds flowing through the financial sector in the country. The concept and scope of e banking is still in the transitional stage. Factors affecting customers adoption of mobile banking services. Review of accounting studies, journal of accounting and economics, journal of accounting research.
Daniel 2009, found that online banking is a new phase in retail banking services. First, the initial personal choice of the internet as a medium for information consumption underpins consumer adoption of internet banking. First conceptualized in the mid1970s, some banks offered customers electronic banking in 1985. E banking involves consumers using the internet to access their bank account and. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. The impact of electronic banking services on the customers loyalty of commercial banks in jordan sulieman ibraheem shelash alhawary1 ahlam jebreen ahmad hussien2 1department of business administration, faculty of finance and business administration, al albayt university. Pdf impact of ebanking on traditional banking services. Electronic or online banking is the newest delivery channel to be offered by the retail banks in many developed countries and there is wide agreement that this channel will have a significant impact on the market. Banking sector forms of electronic banking clients use modern communication media for remote communication with the bank. Nowadays, the banks are mainly focusing on promoting the concept of ebanking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking.
International journal of electronic banking ijebank. The impact of electronic banking services on the customers. Ebanking list of high impact articles ppts journals. Vision 2020 would help the industry to understand the future evolution of banking and the evolving strategies for reaping maximum benefits from the changing scenario in banking and financial landscape. Electronic banking can be defined as the use of electronic delivery channels for banking products and services, and is a subset of electronic finance 1. Pdf e banking is a fully automatic service for traditionally banking customers products based on information technology platforms.
In this article, we will look at the importance and types of e banking services. The impact of electronic banking on the competitiveness of. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria to serve their customers electronically. The research has applied analytical descriptive methodology to analyze the impact of electronic banking services. Pdf ebanking and its impact on banks performance and. Nowadays, the banks are mainly focusing on promoting the concept of e banking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. The improvement in financial innovations and technologies has made e banking an intense part of the banking sector. Electronic banking provides an important competition advantage to the banks in terms of time. The paper examines the practices, opportunities and challenges of e banking services in ethiopia. Varying impacts of electronic banking on the banking industry. Pdf impact of electronic banking services on bank transactions. Pdf impact of electronic banking on customer satisfaction a.
It is in this context, we hope that this report on banking on the future. This study presents what impact electronic banking has on customer satisfaction in comparing with traditional brick and mortar banking service, its relationship with that of age, occupation and education, its impact on branch visits, the level of customer understanding about e banking and the opportunities and challenges of e banking. E banking services using an intelligent electronic device, such as a personal computer pc, personal digital assistant pda, automated teller machine atm, kiosk, or touch tone telephone. Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. The impacts of electronic banking on customer satisfaction in. Provision of electronic banking in the uk and the republic of.
Pdf impact of electronic banking on customer satisfaction. The effects of roa and roe performance were analyzed the data, which are 23 developed and developing countries electronic banking services through 2005 to 20, by dynamic panel data methods. Consumers dont understand that their phones are vulnerable to attacks just like their computers. The general consensus is that while the risk is low when it comes to banking, security does depend to some extent on consumersmany of whom dont do what they should be doing to keep their. Abstract internet banking is changing the banking industry, having the major effects on banking relationships. Pdf internet banking is changing the banking industry, having the major effects on. Risk and risk management in the credit card industry open access. The concept of electronic banking generally speaking, electronic banking systems are electronic systems where the transactions and relationships between the bank and clients grow through electronic devices instead of paper documents. Impact of ebanking on traditional banking services arxiv. The impact of electronic banking on customers satisfaction in. It is simply the use of electronic and telecommunications network for delivering various banking products and services. Article pdf available august 2012 with 16,274 reads.
Have your paycheck deposited directly into your bank or. Acharacteristic feature of these services is the clientsuninterrupted roundtheclock account access, i. In this study, we investigated the effects of the banks profitability performance of electronicbased banking services. Because of the complexity and the unawareness in the people regarding the electronic banking services provided by the. With emphasis on the internal capacities and sustainable infrastructures of modern banking organisations and also on stakeholder perspectives, ijebank promotes highquality international research that discusses electronic banking and other emerging trends in. Banks are forced to promote online banking services to enhance its operations with reduced cost of operations. Electronic banking has many names like e banking, virtual banking, online banking, or internet banking.
To identify and describe the impact of ebanking on. Understanding consumer adoption of internet banking. Impact of ebanking on traditional banking services. The impact of electronic banking on customers satisfaction. Electronic banking, use of computers and telecommunications to enable banking transactions to be done by telephone or computer rather than through human interaction. Competition and changes in technology have changed the face of banking. Impact of e banking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. Journal of internet banking and commerce, april 2016, vol. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. The impact of electronic banking and information technology.
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